If you wish to have Ivanti support major version detection and to offer the ability to treat minor releases differently than major releases, please file a feature request with Ivanti support. For further assistance in disabling the auto-update in Ivanti, please contact the Ivanti support team. To prevent Snagit from auto-updating, the feature in this article should be Disabled. Ivanti does not currently distinguish between minor (ie 13.0.0 > 13.0.1) and major version updates (ie 12 > 13). If you are unable to find where to disable the automatic updates in your IT solution, we recommend contacting the appropriate support team. Please contact your IT team to request the update to be disabled. We have identified two IT solutions that we found can automatically push the version 13 update to its clients: Snagit alone is unable to automatically install major version updates on its own without user interaction or administrator approval and action (ie. Even though we have disabled the option to automatically check for updates in Snagit, this behavior still continues to happen. Our organization uses an older version of Snagit and our users are constantly being upgraded automatically to the latest version and placed into trial mode.

How to upgrade snagit 12